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Customer Support & Customer Success Customer Facing Roles AI Simulations

Customer support simulations to hire exceptional agents and build elite service teams. Assess candidates and train existing staff on their ability to handle live de-escalation calls, solve technical issues from ticketing systems, and manage difficult retention conversations. Test for the perfect blend of empathy, problem-solving, and efficiency. Hire and train teams that turn frustrated customers into loyal advocates and drive Net Promoter Score (NPS).

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NegotiationClient Relationship BuildingPersuasive CommunicationProblem SolvingEmpathyManaging Customer ExpectationsReferral StrategiesStakeholder Communication

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Showing 27 simulations

Rebuilding Trust with Critical SaaS Client

Assess feedback and rebuild trust with a key SaaS client account.

Skills:Stakeholder Communication, Persuasion, Problem Solving

Handling Patient Balance Collection at Check-In

Guide a payment collection discussion with a resistant urgent care patient.

Skills:Verbal Communication, Empathetic Communication, Negotiation

Customer Success Manager: Upsell and ask for Referral

You upsell FlowSync upgrades and secure peer referrals.

Skills:Cross-Selling/Upselling Approaches, Persuasive Communication, Referral Strategies

Customer Success Manager: Ask for Customer Referral

You secure referrals from a cautious client for FlowSync.

Skills:Persuasive Communication, Referral Strategies

Customer Success Manager: QBR to win more business

Persuade a skeptical director to expand FlowSync adoption by overcoming objections and uncovering needs.

Skills:Objection Handling, Executive Presentation, Consultative Selling Techniques

Customer Success Manager: Upsell with existing customer

You guide a client to upgrade FlowSync for better results.

Skills:Effective Sales Communication, Cross-Selling/Upselling Opportunities Identification, Customer Interview

Customer Success Manager: SLA breach recovery

You restore trust with a key client after SLA breaches.

Skill Verification

Skills:Accountability, Managing Client Expectations

Customer Support Manager: SLA client escalation dialog

You resolve SLA breaches and rebuild client trust at Nuvetech.

Skill Verification

Skills:Client Relationship Management Fundamentals, Negotiation, Calming Frustrated Clients

Technical Support Lead: critical incident escalation

You manage a critical data migration failure at DataSync.

Skill Verification

Skills:Incident Response Communication, Technical Problem-Solving, IT Stakeholder Management

Customer Success Manager: design a retention program

You design a retention program to reduce FinCore’s client churn.

Skill Verification

Skills:Problem Solving, Strategic Planning Skills, Retention Program Design

Customer Support Manager: enterprise client crisis recovery

You restore trust with IntegraSoft’s largest enterprise client.

Skill Verification

Skills:Negotiation, Leadership and Crisis Management, Stakeholder Alignment

Customer Support Lead: AI automation transition conflict

You lead the rollout of a new AI chatbot.

Skill Verification

Skills:Change Management, Negotiation, Decision Making

Customer Success Manager: managing a customer who abuses support

You manage expectations and propose solutions for a SaaS client.

Skill Verification

Skills:Managing Customer Expectations, Assertive Communication

Customer Success Manager: saving an at-risk renewal

You resolve client concerns to secure a key contract renewal.

Skill Verification

Skills:Customer Retention Fundamentals, Crisis Management Planning, Negotiation

Customer Support Lead: guide a specialist

You mentor a specialist to master customer de-escalation.

Skill Verification

Skills:Mentorship and Coaching, Empathy, Conflict Resolution Tactics

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